Cancellation Policy
South Avenue Massage kindly understands and appreciates you letting us know ASAP, if you can't make it in to your appointment.
However when you cancel your appointment with short notice, it makes it very difficult for us to fill that spot. Please remember that your appointments are our livelihood. Therefore a credit card number is required to reserve your appointment in order to protect our time.
24 hours notice is required to avoid any penalty toward your canceled appointment.
Arranging to have a friend or relation to come in and fill your spot is a great way to avoid a cancellation fee!
Any cancellation made less than 24 hours in advance is subject to a 50% charge for the first short notice cancellation. Any following missed appointments are subject to a 100% charge for your missed appointments and if this becomes a regular occurrence, a prepayment of your service may be required to reserve your following appointments.
No call/no shows are subject to a 100% charge for your missed appointment.
Your client history and appointment record will be considered with the practitioner’s discretion.